GLPI HELPDESK PDF

GLPI is a free IT Asset Management, issue tracking system and service desk system. This open . “GLPI est un outil d’inventaire de parc informatique et de Helpdesk, lancé en et porté par Julien Dombre, Jean-Mathieu Doléans et Bazile. The issue tracking and helpdesk features can be found under the Assistance section of the top menu. The first one is simply called “tracking” functions, but. GLPI is a free and open-source web-based help desk application that allows you to create, track trouble tickets and work orders. It also allows.

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How do you feel about the new design? GLPi can be use from small to very large organizations. It is free, and even if you are not dealing with IT resources, you can tailor this software to use it to manage your support service.

Solving common pitfalls and eliminating redundancies. Managing the rules of affectations.

How to install GLPI(Helpdesk and asset Management Software)

Moreover, GLPI has many plugins that add further features. Helpedsk, you can have your questions and needs solved or not. This is a great tool combining if you wish IT inventory and Helpdesk. Previous Section Complete Course. Both modules were easy enough to use and did the job. In order to post comments, please make sure JavaScript and Cookies are enabled, and reload the page. However i have listed them below for the sake of clarity.

The administrative user name is glpi and password is also glpi. The GLPI system continues to be improved thanks to the co-partnership between the community and the editor. It’s gl;i through plugins.

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How to install GLPI(Helpdesk and asset Management Software) – Techbast

Initially I only used it to manage incidents and requests, however now I can use the problem management and change management module which has allowed me to solve many associated cases that were previously handled in isolation. Server requirements for effortless deployment.

GLPI is a jelpdesk and open-source web-based help desk application that allows you to create, track trouble tickets and work orders. Setting up the necessary modules on Linux systems. GLPI is the best inventory tool ever.

Setting up prerequisite software on Linux flavors. Servicedesk and Inventory anyone?

We have been offering product support in Poland for 3 years. Helpdesk and issue tracking functions of GLPI.

helpdssk Diagnosing uncommon pitfalls—asking for help. Useful scripts that make our everyday life easier. Informations Ohloh users rating 4. The default user accounts and their passwords will be shown in the above window. Buy eBook Buy from Store. Over new eBooks and Videos added each month. Follow learning paths and assess your new skills. This step assumes that we added more than the required companies to that category. Point your web browser with URL http: Information Technology and Services, employees.

CS1 French-language sources fr Wikipedia articles with helpdrsk conflicts of interest from June Articles containing French-language text.

We’ve spent thousands of hours working with the system and we consider it the best product on the market. I can take the control of my requirements and incidents. Quality of technical base. The issue tracking and helpdesk features can be found under glpii Assistance section of the top menu.

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Note that the actual name of the file will change depending upon what version of GLPI you have downloaded — be sure to use the correct file name. The second module is the helpdesk for the gelpdesk of the interventions, allows the administrators and the support staff to link the interventions made to the users and equipment, and can obtain a complete history of maintenance.

GLPi features a web-based interface that enables you to build your own database: The previous Tracking is only possible for technicians and administrators. Notify me of follow-up comments by email. Introducing the client-server model. We use GLPI and we love it. If you still want a help documentation, i suggest you to read the Official wiki page.

What they are delivering: It is complicated to realize the safety adequacies for the different units, it is not possible to divide the units of agreement to name, all the ticket can be seen by several persons which is not suitable for areas of discharge manages. The projects it is available as Gantt type trees and graphics. The rest of the installation is web based and pretty easy. With its update to 9.

First you above to change the default users passwords for security reasons. Now start using GLPI asset management system by navigating to http: Getting to know the package deployment function.